Posts Tagged ‘Communications’

Tips & Advices – “How things have changed”

December 20, 2012

I still remember not too long ago I was designated to this ‘special‘ department in this certain company. In this department, there are rules, but for some reason themselves set it loose which the boss permitted – considered the team as one of the specialized elites in the company. I was honored to join them at firstuntil I know them in person.

buildings
I must admit, these guys are smart – but only smart to the extent of what they have been doing and the amount of knowledge that they know from the knowledge base systems (plus some Goggling of course, which everyone can do). Although it seems like they are doing somewhat complicated process, these are repetitive works and can be easily obtained by simple direct processes.

These guys doesn’t seem to accept me much into their family. Observing their nature of workflow and standard operating procedures, I suggested something which could improve their processes, increased productivity and efficiency. I don’t expect much from these people, maybe it will just be ok if they could consider it or I will be more than happy if they go to the extent of thanking me for it. But all I got was a few moment of silence and a burst of laugh (from their leader) echoed by his minions, saying that what I purposed was like a “dream come true” and unrealistic. I tried to be professional but these guys also belittled me.

Seeing that they couldn’t be bothered, I moved over to another department which have equal respect and mutual understanding for each others.

shake-hand-concepts-1

A few years later, I met with one of the ‘neutral‘ team member of this elite team (he was one that goes with the flow – hides amongst the shadows of his leaders and peers – he does not have a shadow himself until lately). I was pretty shocked to see this person at a ‘non-elite‘ area so I went up ahead and ask him “what’s up?“. Looking down and with a sad tone he said that the elite team is no more. I asked him “what happened?” and more importantly “what happened to the rest of them?” – He said everyone had to make a choice whether to leave the company, or to accept a ‘lower than average rank‘ desk job because the account got shut down.

out of business
Well, look how fast things changed – especially for those who are arrogant and think they are the best. I always told my son that

“The more you know, the more humble you will become. Because you realize there are more which you don’t know, and there are a lot more people who knows more than you do”
– neato4u

At the same time, I do feel sorry for them and hope they realize that it is useless to be arrogant and nothing’s wrong with being humble.

Another thing – As I am seeing this same situation happen to almost every friends and family of mine when someone got promoted or stepped up the ladder – their confidence level goes up to a level where they too become arrogant and sadly does not realize that they do not listen to anyone anymore – thinking that they are right – thinking that if they can do it, why can’t others do it to? – thinking that they can do it the hard way, others can too. This is a stage where these people receive their “boosters” in life – it’s like feeling on steroids where you have achieved something that is remarkable in your life – Like you have won a race – some sort of motivational boost – and are very proud of yourself that you see (a trickery that) every other person as useless and no match for you.

I call this “pure rubbish“. If others can do what you can do, you won’t be there in the first place you idiot. It is what others cannot do that made you there – and you can’t blame others for not being as good as you – instead for the gift which God have given, you should help and guide them to be a better person. And thank that they are not as smart as yourself – if not you will be down and drowned there forever with those you now think as stupid and useless (when you were once there – yes, remember you were once there – you could be even more of an idiot then they are now).

So be humble and act kind! – treat others as what you want to be treated. Be a normal human being for God’s sake. Think logically and think of others as well. You never know if your act may cause the wheel to turn – one moment you’re at the top, and suddenly you came down hard.

Sometimes you can’t blame others for it…
for you’re the one who caused it.

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Difference between Man and Woman’s brain

November 21, 2012

1. MULTI-TASKING
Women – Multiple process
Womens brains designed to concentrate multiple task at a time.
Women can Watch a TV and Talk over phone and cook.
Men – Single Process
Mens brains designed to concentrate only one work at a time. Men can not watch TV and talk over the phone at the same time. they stop the TV while Talking. They can either watch TV or talk over the phone or cook.

2. LANGUAGE
Women can easily learn many languages. But can not find solutions to problems. Men can not easily learn languages, they can easily solve problems. That’s why in average a 3 years old girl has three times higher vocabulary than a 3 years old boy.

3. ANALYTICAL SKILLS
Mens brains has a lot of space for handling the analytical process. They can analyze and find the solution for a process and design a map of a building easily. But If a complex map is viewed by women, they can not understand it. Women can not understand the details of a map easily, For them it is just a dump of lines on a paper.

4. CAR DRIVING.
While driving a car, mans analytical spaces are used in his brain. He can drive a car fastly. If he sees an object at long distance, immediately his brain classifies the object (bus or van or car) direction and speed of the object and he drives accordingly. Where woman take a long time to recognize the object direction/ speed. Mans single process mind stops the audio in the car (if any), then concentrates only on driving.

5. LYING
When men lie to women face to face, they get caught easily. Womans super natural brain observes facial expression 70%, body language 20% and words coming from the mouth 10%. Mens brain does not have this. Women easily lie to men face to face.
So guys, do not lie face to face.

6. PROBLEMS SOLVING
If a man have a lot of problems, his brain clearly classifies the problems and puts them in individual rooms in the brain and then finds the solution one by one. You can see many guys looking at the sky for a long time. If a woman has a lot of problems, her brain can not classify the problems. she wants some one to hear that. After telling everything to a person she goes happily to bed. She does not worry about the problems being solved or not.

7. WHAT THEY WANT
Men want status, success, solutions, big process, etc… But Women want relationship, friends, family, etc…

8. UNHAPPINESS
If women are unhappy with their relations, they can not concentrate on their work. If men are unhappy with their work, they can not concentrate on the relations.

9. SPEECH
Women use indirect language in speech. But Men use direct language.

10. HANDLING EMOTION
Women talk a lot without thinking. Men act a lot without thinking.
Credit to : stranger in Google+

Umobile Bad Customer Service experience

October 27, 2012

I just got off from calling Umobile customer service via +60183881318 and experienced talking to (not one but) TWO of the most rude customer representative of all times (yes they beat the rest of the telcos out there, congratulation!).

Very frequent downtime of Umobile made more unhappy subscribers

I have no time to search for their customer support / complaint email address yet – so I will just rant these first on my blog because the big guys have to teach their tiny representatives some manners!

First, the incident – starting from 10pm 26/10/2012 onwards, I was not able to reload credits on my Umobile prepaid account. Upon trying and trying to key in the reload number, I got the error response above and also another response saying “Sorry we are unable to process“. This downtime has been happening more frequently these days, with some days even with total loss of ability to make outgoing calls.

I wonder why mobile internet still works when the rest has failed. Mobile internet on the other hand has been doing good with very rare downtime (for now).

So, with this downtime going on – I managed to successfully reload a RM50 credit to my prepaid. As such, receiving the confirmation that RM50 has been reloaded and also the usual SMS saying “Free calls & SMS activated valid until…” so I tried reloading some more money.. to ensure I have sufficient credit for the auto renewal mobile broadband purchase.

If some of you are asking why I am so desperate to reload for this auto renewal thing, it is because of this additional 250MB data promotion that’s been going on. Here, I even got an SMS promo from Umobile about it…

Umobile additional 250MB promotion for auto renewal of mobile broadband

So I was a little bit pissed off as my expiry date is tomorrow! And the fact that I’ve just reloaded with RM50, it doesn’t appear in my credit balance when I checked via *118*8#. So being an active consumer, I went ahead and called Umobile customer service (exactly 10:53pm) and got through to a male representative.

There’s also a website about it > here <

I have no idea how Umobile trained their reps but they TALK TOO MUCH until they leave no space for you to talk and finish your sentence. How can you help when you don’t even know what my real problem is? These guys stopped me at the middle of my sentences, and blurts out assumption and excuses and wait.. all I wanted is a solution, why are you not giving me that?

The rep doesn’t know a thing about this 250mb additional data and provided me false information instead of a postpaid plan whereby if it is auto-debited then a 250mb additional data will be given. I call it BULL.. and did ask the rep where is the logic in having enough credit to get this reward if it is auto debited or on postpaid? He took some time to browse through the Umobile site for 2 minutes or so and then found out what I was talking about.

Just say “I don’t know” or “I will check it out” as “I have never heard of this before” to be honest. Giving false information in the act of fleeing doesn’t solve anything!

Fed up of the representative who doesn’t leave me with any space to talk, I calmed him down and said “Could you please stop and give me some space to talk so I can explain” and for a moment, he did, but I can feel deep inside that this person is ultimately impatience (chasing after his AHT or what I have no idea) and I truly felt a bit of anger in him (being in customer service for more than 12 years reward me with a sixth sense in telephony aura, lol) , when I was talking explaining and all of a sudden I heard a click and the line got disconnected. The call lasted for 9minutes and 9seconds.

Oh the RAGE!

I don’t mind if I was being a prick if that happened, but I was talking real nice and slow and respectfully when this particular agent (I can’t even remember his name) got pissed off and cut the line off!

I immediately call customer service again and a representative named “#a#i#” answered the call. I immediately said that I want to lodge a report in regards to the rude customer service experience that I had on my previous call.

Instead of acknowledging the request, this rep asked what is my problem? Thinking that he wanted to know some background to the story, I re-told the story only to be cut off half way by this rep too. At some moment I had to stop him before he went to far assuming. Focusing on my reload issue, I must say that I got a bit sidetracked on the ‘rude report’ I had earlier. When I asked for a ticket number, this particular rep said that their system is down. I queried if they have an offline ticketing tool and he promptly said “No”.

So I was again annoyed to the fact that there is no official tracking system that I can use to refer. Leaving that sideways, the rep then told me my prepaid mobile subscription will only expire on 28/10/2012 (not 27 as displayed on the SMS I got above, and also when checking *118*2*3#)

Getting more annoyed (but still nice, hey it’s RAYA mood still right) I told the rep that I wanted to speak with a supervisor. He responded “there are no supervisors during night time” so I asked who is in charge and he said “no one”. I feel like this orange now – simply OUTRAGEOUS!

I told him now it is just his words against my words because I can’t see what he see on his system (and that my resources are pointing to 27th instead of 28th). I asked him what would happen if it expires on the 27th?

“No way it will expire on 27th”

I asked again, what IF it expires on the 27th?

“I believe that you don’t trust me?”

For GOD sake, it is not a matter of trust. I can’t be going on hooking up on customer service IF it does happen, and all the hassle for everyone to listen back to these calls (to listen how rude and cold these reps were to me), and the fact that I need to WASTE my TIME just to get an additional 250mb worth of data that I am eligible but MAY not apply due to an issue which caused by the company itself?

Getting furious, I demanded for an ap0logy from the rep in regards to my previous (rude behavioral) experience on my previous call. He answered “I think there were no records that you called” – So I responded back “You think?” – I head straight on and demanded for someone to call me back and apologize for the bad customer experience I had.

Bluntly this #a#i# rep responded…

There is NO promise in customer service

And that ticks me off for good. I told him “I am gonna quote you on that, because that is ultimately wrong!” So I can spread the word that UMOBILE does not PROMISE ANYTHING to it’s paying CUSTOMERS for it’s offered SERVICES?

Sensing that I am starting to get angry but still persistent because I have no official form of referral as of yet, the rep said “If you don’t have anything else, I have to do some other work”

“Are you chasing me off? If that is the case I will file a report in regards to you too #a#i#”

In a trembling suppressed anger tone “Go on, report!

“Are you challenging me?”

At this point I lost faith in all of Umobile customer service representatives. I tried my level best to be professional, toned down, and be direct to the point – but these guys kept stopping me halfway, assume way too much before they hear the whole story, and sad of all, giving excuses instead of solution.

I am going to play the game then and see if my mobile internet really expires on the 27th or the 28th as this rep during the conversation, told me multiple times to just quote his name if I have issues with the expiry or renewal. I have no idea how big a name he has, but a name is UNOFFICIAL! Every call should be logged and documented on a ticket. Where is my #u©<!n ticket?!!

I want to hear from the rest of you guys your personal experience with Umobile representatives, whether it is good or bad. Prior to this I had an OK experience, but this one (two) sadly throw everything down the drain. I am down to the verdict that Umobile have the WORST customer service representatives in Malaysia.

The guide to Halal song lyrics

October 14, 2012

As a responsible Muslim, I am sometimes concerned at the amount of local and international entertainments being music and video’s that we are exposed of. Especially those that is foreign to our tongue. Therefore I think it is about time for me to start blogging about ‘Halal song lyrics‘  that focuses whether it is appropriate or not in the way of Islam. (I would be honored if IKIM.fm were to announce this on air for the benefit of all muslims)

For this I have setup a special page which will soon be available on the right bar. And is also accessible by clicking > HERE <

Will WhatsApp Messenger be a paid application?

September 25, 2012

My WhatsApp Messenger account has again been automatically renewed to 05/04/2013. Although it still says “Free trial” … from my personal point of view, it will not and never become a paid app.

Reason is simple. It has too many subscribers! With it’s cross platform that works on Android, Iphone, Blackberry’s and all.. most of my friends and families which have unlimited mobile internet have WhatsApp installed on their smartphones. It’s a great application to send text and images, not to mention location, audio, and even short videos.

By converting this to a ‘paid app’ it will instantaneously cripple and result in almost 100% lost of their subscribers.

Just like the other day when WhatsApp was down for maintenance …

Me and most of my friends started downloading and switched over to Viber! And now Viber is a keeper to us all. It works pretty much the same as WhatsApp, easy to add contacts by identifying those that’s already on your phone contact list.. which makes the “what’s your ID?” obsolete and useless.

So WhatsApp, why don’t you just stop with the “Free Trial” joke once and for all. You know that you can’t get this much of subscribers if you changed it to a paid app. If you really need money.. (like to support your server bandwidth and all) how about some advertisements for some money instead? That would be a good idea, as long as those ad’s doesn’t really suck our bandwidth or go on full screen or something until it disturb from using the app normally. We like the ad to be super small if possible (or no ad at all if ever! Make it stay as this!)

For those who didn’t try WhatsApp yet, get it > here < from Google Play.
And why don’t you get Viber as well > here < just in case if WhatsApp is down again? 😉

For my son Hazriq

February 25, 2012

Son, I just wanted you to know that although I may not be the greatest father of all…

I still keep on trying and give you (and the family) the very best.

Love – Dad.

Love of a father…

January 16, 2012

Can a son do the same?

Credit to 9Gag

Wishing you a fantastic 2012!

December 20, 2011

Love our parents…

December 10, 2011

Credit goes to 9gag.com

Who’s the richest of them all?

November 15, 2011

I have thought about these quite some time ago.. actually I was dreaming to create a google – when you wear, you can actually see who is actually rich and who is poor.. guess the cartoonist had the idea and put it on paper instead.

So if you have some extra money laying around, make sure some or all of it are used to pay off your debts!


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